Zoomadog

Pet store in Tower Hamlets

Address: Unit 54, Containerville, 1 Emma St, London E2 9FP, United Kingdom

Phone: 441730622544

Region: Tower Hamlets

Nearest station: Cambridge Heath (0.04 miles)

Rated: 4.2/5 on Google.

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• 👎 One customer had a bad experience with Zoomadog, saying they returned a faulty pair of boots and never received a replacement or refund.
• 📞 They struggled to get in touch with customer service and were told that the company couldn’t find the returned parcel.
• 💼 However, another customer had a positive experience with the company’s customer support when they bought a harness for their dog’s recovery after surgery.
• 😊 The representative they spoke to was patient and helpful, providing excellent service.
• ✅ A third customer praised the delivery and products from Zoomadog, but mentioned that one product in their order was out of stock and replaced without consulting them.
• 📧 They raised a complaint and received prompt response from Camilla from the team on Monday (which was a bank holiday).
• 💪 Camilla resolved the situation fairly and promptly, leaving this customer impressed.
• 🔀 There are mixed opinions about Zoomadog’s customer service – while one reviewer found it outstanding, another had difficulties getting assistance.

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