Wickes Hanworth

Building materials store in Hounslow

Address: Unit 1, Apex Retail Park, Hampton Rd W, Feltham TW13 6JH, United Kingdom

Phone: 442088933011

Region: Hounslow

Nearest station: Fulwell (1.34 miles)

Rated: 3.8/5 on Google.

Price range: £££

Website

• 🤷🏼‍♂️ Mixed opinions on return policy: One customer had a negative experience with returning a faulty item without a paper receipt, as the staff insisted on it and did not provide any evidence. Another reviewer mentioned that they have encountered similar issues in the past. However, some customers felt that the return policy was unreasonable.
• 😠 Incompetent management and rude staff: One reviewer described the management as completely incompetent and mentioned experiencing rudeness from staff members. The lack of smiles, greetings, or gratitude was also highlighted by another customer.
• 💼 Staff prioritizing breaks over customer service: According to some reviews, employees seemed more interested in taking breaks and chatting with colleagues than assisting customers.
• ⚠️ Concern about potential store closure: One review expressed concern about the shop eventually shutting down due to bad management and rude staff, which is disappointing for long-time customers who have been using Wickes for years.
• 🔎 Policy inconsistencies compared to other stores: A few reviewers noted that Wickes Hanworth’s policies do not align with those of other stores like Screwfix Toolstation. This suggests possible discrepancies in how returns are handled or general service quality.

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