WHSmith

Book store in Greenwich

Address: Queen Elizabeth Hospital Nhs T, Stadium Rd, London SE18 4QH, United Kingdom

Phone: 442088565378

Region: Greenwich

Nearest station: Woolwich Dockyard (0.91 miles)

Rated: 3.0/5 on Google.

Price range: ££

Website

• 👍 Poorly stocked and poorly managed. Shop closes in the middle of the working day.
• 👎 Rude staff that close early before closing time.
• 😕 Decent shop but very poor customer service. Confusion with meal deals and unhelpful staff.
• 🤔 Denied purchase due to a staff member taking an unscheduled break, despite store closing soon after.
• 😡 Shocking service with both self-service checkouts out of order and ignored by a shelf-stocking employee.
• Key takeaways:
• – WHSmith is criticized for being poorly stocked and managed, often closing during the day which causes inconvenience for customers.
• – Some shoppers encountered rude staff members who closed the store early or ignored their requests for assistance, leading to complaints about customer service quality.
• – The confusion regarding meal deals in a hospital setting heightened frustrations for some customers who felt they were brushed off by unhelpful employees while trying to make purchases.
• – One incident involved a staff member taking an unscheduled break near closing time, which resulted in a potential purchase being denied to the shopper who also claimed they were on break themselves.

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