Vodafone

Cell phone store in Kensington and Chelsea

Address: 100 King’s Rd, London SW3 4TZ, United Kingdom

Phone: 443333040191

Region: Kensington and Chelsea

Nearest station: Sloane Square (0.25 miles)

Rated: 3.3/5 on Google.

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• 👍 The Vodafone shop workers were described as patronizing and unhelpful, leaving the customer feeling unheard and unappreciated.
• 👍 The customer had a negative experience with one individual staff member who fobbed them off and seemed unbothered in helping resolve their issue.
• 🤷‍♀️ Mixed opinions on whether the entire staff is to blame or if it was just one individual’s behavior.
• 😞 The customer had problems with their new phone’s roaming feature while overseas, which they didn’t have with their previous phone under the same contract. This affected their ability to access the internet, which was crucial for their job and safety during a skiing trip.
• 😡 They visited the store multiple times but found no resolution to their issue. They felt that the staff member behaved arrogantly and didn’t take their concerns seriously, ruining part of their holiday.
• ⚠️ Diverging perspectives on whether this experience reflects on Vodafone as a whole or is an isolated incident involving one employee.
• ✅ Key takeaways include inadequate service from certain staff members leading to frustration for customers. However, not all experiences may be negative as mixed opinions were highlighted.

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