Virgin Money

Bank in Kingston upon Thames

Address: 15-17 Castle St, Kingston upon Thames KT1 1ST, United Kingdom

Phone: nan

Region: Kingston upon Thames

Nearest station: Kingston (0.1 miles)

Rated: 2.9/5 on Google.

Website

• 🕒 Mixed opinions on branch hours:
• – One customer complained about the website not being updated regarding the early closure at 12 noon, while another customer mentioned inconvenient hours (9:30 am to 4:00 pm) that may require taking time off work.
• – However, one positive reviewer appreciated being able to visit the branch and receive helpful service.
• 💻 Online vs. in-person banking:
• – One reviewer expressed frustration about the lack of online account opening options compared to other banks.
• – Another customer praised Virgin Money for providing human contact when their High Street bank was unresponsive, highlighting helpful staff at the Kingston branch.
• 🏦 Service quality:
• – There are no direct comments on customer service in person because some reviewers did not visit the branch.
• – However, the positive reviewer who visited Kingston mentioned that staff there were excellent and surprisingly happy.
• ⛔ Inconsistent communication:
• -One disgruntled customer expressed frustration with unexpected closures without prior notice and suggested that updates be provided on the website to avoid wasting people’s time.
• -The last review mentioned a closed door with only a note, implying poor communication in that specific instance.
• Overall key points:
• 1.

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