UGG

Shoe store in Hammersmith and Fulham

Address: Unit 1216 Ariel Way, London W12 7HT, United Kingdom

Phone: 442087408446

Region: Hammersmith and Fulham

Nearest station: White City (0.2 miles)

Rated: 3.9/5 on Google.

Website

• 👍 Friendly and helpful staff members, including the store manager who represents UGG well.
• 👎 Mixed opinions on website functionality – some experienced crashes and issues with the chat function, but still ended up happy with their purchase.
• 👍 Excellent service at a specific store, even accommodating rescheduling. Mentioned Kirsty and James as particularly helpful individuals.
• 👎 Negative experience with customer service, including lack of replies to emails or phone number for contact. Also did not receive a refund for a returned item.
• 😕 Unpleasant visit to a specific store due to perceived hostility from female assistants. Refusal of help and uncomfortable staring.
• 👍 Shop has friendly and polite staff members, along with well-arranged items. Suggestion for UGG to create cruelty-free vegan line.
• 👍 Positive recommendation for shopping at a specific location where Mia provided nice and helpful service.
• Overall, customers express mixed opinions on website functionality and customer service quality from UGG. However, positive experiences include friendly staff members in stores and successful purchases resulting in satisfaction. There is also feedback on the need for improvement regarding diversity sensitivity in one store’s customer assistance team.

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