twentytwentyone

Furniture store in Hackney

Address: 274-275 Upper St, London N1 2UA, United Kingdom

Phone: 442072881996

Region: Hackney

Nearest station: Essex Road (0.27 miles)

Rated: 4.2/5 on Google.

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• 👍 The store has received previous bad reviews regarding the quality of service, and some customers experienced similar issues during their visit.
• 🔹 The lack of engagement from staff is a recurring problem.
• 🔸 One customer suggested that the staff should be trained better to engage with shoppers who are eager to buy products.
• 👩‍💼 However, a friendly lady provided helpful assistance and answered questions for another customer.
• 😊 Mo and the Twentytwentyone team provided amazing service and advice when ordering a new sofa, which was appreciated by one customer.
• 💔 Despite having had good experiences in the past, one customer had a recent negative encounter with passive-aggressive and disinterested staff. This made them reconsider purchasing an expensive item from the store.
• Overall, it seems that while some customers had positive experiences with helpful staff members, others encountered unengaged or even unpleasant attitudes. Improvements in training or hiring passionate employees may be necessary to ensure consistent high-quality service.

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