True Traveller

Insurance agency in Brent

Address: 6, Drakes Courtyard, Kilburn High Rd, London NW6 7JR, United Kingdom

Phone: 443339993140

Region: Brent

Nearest station: Brondesbury (0.12 miles)

Rated: 3.4/5 on Google.

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• 🌟 Strongly negative review: The customer regrets getting insurance from True Traveller as they had to return home early for a family health emergency. They had to buy new airplane tickets because their original tickets were non-refundable and exchangeable at very high costs. True Traveller only refunded the difference between the new and old tickets, but still deducted €300 in handling fees. Overall, the customer is extremely disappointed with their service.
• ✨ Positive review with a mixed opinion: Another customer received only a small portion (30%) of what they should have been refunded by True Traveller. They followed the company’s advice but it wasn’t taken into account. They had to cut short their trip due to family reasons and changed airlines based on True Traveller’s recommendation. However, according to them, they should have kept the same airline regardless of price, even if it meant paying an extra €2900.
• 💔 Mixed opinions on refund policy: One reviewer criticizes True Traveller for not providing adequate refunds while another highlights that following their advice didn’t lead to a full refund either.

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