Trevi Home
Kitchen supply store in Sutton
Address: 26 St Dunstan’s Hill, Sutton SM1 2UE, United Kingdom
Phone: 442085499990
Region: Sutton
Nearest station: West Sutton (0.37 miles)
Rated: 3.9/5 on Google.
Opening Times
| Monday: | 9:30 AM–6 PM |
| Tuesday: | 9:30 AM–6 PM |
| Wednesday: | 9:30 AM–6 PM |
| Thursday: | 9:30 AM–6 PM |
| Friday: | 9:30 AM–6 PM |
| Saturday: | 10 AM–5 PM |
| Sunday: | Closed |
About Trevi Home
- 👍 The pre-sales service at Trevi Home is excellent and the staff is charming.
- 💔 However, the post-sale service is lacking, with a customer experiencing incomplete installation and broken promises.
- ⚠️ Another customer had a mixed experience, purchasing an ex-display kitchen that included specific items. While the price was good, they received a wrong-sized Corian top and an unfit Miele fridge. The director refused to replace them.
- 😕 Attempts to have the situation rectified were ignored and there was no apology from the director. Messages were unanswered.
- ⏰ One customer mentioned a long wait of 18 months to replace a faulty corner unit. Communication with Adel, who initially helped with the purchase, was difficult with only one reply out of eight messages sent via WhatsApp.
- Overall, while some customers had positive experiences during pre-sales and found good prices at Trevi Home, issues arise in post-sale service such as incomplete installations and unresponsive communication with the company’s representatives. Diverging perspectives exist regarding faulty products: some experienced refusal to replace items while others dealt with prolonged waits for replacements.
Options: Delivery, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible lift, Wi-Fi, Wi-Fi, Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards
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