Trevi Home

Kitchen supply store in Sutton

Address: 26 St Dunstan’s Hill, Sutton SM1 2UE, United Kingdom

Phone: 442085499990

Region: Sutton

Nearest station: West Sutton (0.37 miles)

Rated: 3.9/5 on Google.

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• 👍 The pre-sales service at Trevi Home is excellent and the staff is charming.
• 💔 However, the post-sale service is lacking, with a customer experiencing incomplete installation and broken promises.
• ⚠️ Another customer had a mixed experience, purchasing an ex-display kitchen that included specific items. While the price was good, they received a wrong-sized Corian top and an unfit Miele fridge. The director refused to replace them.
• 😕 Attempts to have the situation rectified were ignored and there was no apology from the director. Messages were unanswered.
• ⏰ One customer mentioned a long wait of 18 months to replace a faulty corner unit. Communication with Adel, who initially helped with the purchase, was difficult with only one reply out of eight messages sent via WhatsApp.
• Overall, while some customers had positive experiences during pre-sales and found good prices at Trevi Home, issues arise in post-sale service such as incomplete installations and unresponsive communication with the company’s representatives. Diverging perspectives exist regarding faulty products: some experienced refusal to replace items while others dealt with prolonged waits for replacements.

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