Trailfinders Premium Travel and Cruise

Travel agency in Kensington and Chelsea

Address: 215 Kensington High St, London W8 6BD, United Kingdom

Phone: 442079383444

Region: Kensington and Chelsea

Nearest station: High Street Kensington (0.24 miles)

Rated: 4.3/5 on Google.

Website

• 🤝 Mixed opinions on customer service:
• – One reviewer had a negative experience with staff, citing unhelpfulness and misinformation.
• – Another reviewer specifically chose Trailfinders for their point of contact during the COVID pandemic.
• 🌍 Lack of knowledge about specific destinations:
• – One reviewer complained about Trailfinders’ inability to book in Saudi Arabia and their lack of knowledge about Muslims in general.
• – However, no mention was made by other reviewers regarding destination expertise.
• ⏰ Timing and communication issues:
• – Complaints were raised about conflicting information regarding payment dates and flight timings, leading to wasted time.
• – Additionally, one reviewer felt they were not provided with relevant information such as shuttle bus terminals in Egypt.
• ♿️ Accessibility concerns for disabled travelers:
• – One reviewer expressed disappointment at the lack of disabled-friendly services or assistance throughout their travel arrangements.
• – The issue of discrimination against disabled individuals was brought up due to wheelchair ordering procedures.
• 💸 Price discrepancy:
• One reviewer mentioned an unexpected difference between the quoted visa cost and the actual amount paid.

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