Tortilla

Mexican restaurant in Hammersmith and Fulham

Address: Westfield London Shopping Centre Ariel Way, Ariel Way, London W12 7GF, United Kingdom

Phone: 0202030533057

Region: Hammersmith and Fulham

Nearest station: Shepherds Bush Market (0.22 miles)

Rated: 4.4/5 on Google.

Price range: £££

Website

• 🌯 Mixed opinions on the food and service at Tortilla:
• – One customer had a positive experience, describing the food as delicious, substantial, and well-cooked.
• – Another customer was excited about the ongoing discount on burritos but had a disappointing encounter with a staff member who seemed disinterested and shouted at customers.
• – The second customer enjoyed the taste of the naked burritos but rated their overall experience lower due to poor customer service, giving Tortilla 2/5 stars.
• – They suggested that Tortilla should hire empathetic and kind staff who enjoy their work, as many reviews on Google mentioned similar complaints about customer service.
• Other points to note:
• – The first customer appreciated the loyalty card offer where signing up on the website would give you two burritos for the price of one.
• – Both customers mentioned the option to customize your order, including choosing rice, beans, meat, guacamole, vegetable mix, and sauces.
• – The second customer advised others to follow the queue rules during the order preparation process to avoid being frowned upon by the staff.

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