The Richmond Local

Liquor Shop in Richmond upon Thames

Address: 217 Lower Mortlake Rd, Richmond TW9 2LN, United Kingdom

Phone: nan

Region: Richmond upon Thames

Nearest station: Richmond (0.4 miles)

Rated: 3.9/5 on Google.

👍 Amazing customer service experience: The shop owner went above and beyond to help a customer who needed to send parcels and make a purchase after closing time.
👎 Negative experience with courier services: A customer had a problem with the Evri courier service used by the store, where their parcels were opened and replaced with incorrect items. This resulted in accusations of fraud and no refund from the retailer.
🌟 Fantastic customer service: Another customer had a great experience with friendly, supportive, and well-behaved staff members. Specifically mentioned is an impressive employee wearing glasses.
❌ Poor customer service: One reviewer had a negative encounter at the shop where they were told their parcel was not there when it actually was. The shopkeeper did not seem interested in resolving the issue or assisting properly.
⚠️ Mixed opinions on click-and-collect option: This particular reviewer mentioned their disappointment in how their situation was handled but did not explicitly recommend against using click-and-collect as an option.
💼 Summary:
– Exceptional after-hours assistance provided by the shop owner.
– Issues with Evri courier services led to accusations of fraud and no refund from Karen Millen.

Options: In-store shopping, Credit cards

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