The Co-operative Bank – Ilford
Bank in Redbridge
Address: 101-105 High Rd, Ilford IG1 1DE, United Kingdom
Phone: 443457212212
Region: Redbridge
Nearest station: Ilford (0.06 miles)
Rated: 2.8/5 on Google.
Opening Times
| Monday: | 9:30 AM–4:30 PM |
| Tuesday: | 9:30 AM–4:30 PM |
| Wednesday: | 9:30 AM–4:30 PM |
| Thursday: | 9:30 AM–4:30 PM |
| Friday: | 9:30 AM–4:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About The Co-operative Bank – Ilford
- 🕒 Limited branch hours: Some customers are disappointed that the branches are no longer open on Saturdays and have difficulty visiting during weekdays due to work hours.
- ☎️ Phone service: Complaints about phone service, with customers being unable to reach the bank before closing time. Online banking helpline closed early on Sundays, despite advertised availability until 8 pm.
- 💻 Online banking issues: Website navigation problems reported throughout a weekend. Some customers express frustration with the need for a card reader which is not provided at the bank.
- 👤 Mixed customer service experiences: Negative interactions with specific staff members mentioned. One person found their phone conversation unhelpful, while mentions of some condescending behavior and an upset new male staff member were made. On the other hand, some customers had positive experiences and found the staff helpful and polite.
- ⏰ Poor opening hour communication: One reviewer experienced disappointment when arriving at a branch that was not open during regular business hours without any signage indicating closure.
- ✅ Overall positive experience for some: Despite mixed reviews on various aspects, there were also customers who praised the bank’s employees for being extremely helpful and polite consistently.
Options: Wheelchair accessible entrance
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