Tesco Esso Express

Petrol Pump in Camden

Address: 196 Camden Rd, London NW1 9HG, United Kingdom

Phone: 443456779118

Region: Camden

Nearest station: Camden Road (0.35 miles)

Rated: 3.4/5 on Google.

Price range: £££

Website

• 👎 Rude and unprofessional staff members, with one being reported to the store manager.
• 👍 Mixed opinions on the friendliness of the staff – some find them welcoming, while others describe them as rude.
• 😬 Security accused customers of theft and asked for receipts upon exiting, leading to mixed perceptions of their approach.
• 🚫 Unorganized with long queues, especially since the introduction of new self-service tills.
• ⌛️ Customers endured a 35-minute wait in line, calling for urgent improvement for both customers and staff.
• 😷 Mixed compliance with mask-wearing policy; security guard not wearing a mask while chatting on his phone near the entrance.
• Key takeaways:
• – Staff behavior seems inconsistent; some find them welcoming while others encounter rudeness.
• – The security measures need improvement to avoid accusations and ensure customer safety when exiting.
• – Long queues are an ongoing issue that worsened after implementing self-service tills.
• Note: It is important for Tesco Esso Express to address these issues promptly to enhance customer satisfaction.

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