Tesco Esso Express

Supermarket in Croydon

Address: 847-853 London Rd, New Park, Thornton Heath CR7 6JH, United Kingdom

Phone: 443450269257

Region: Croydon

Nearest station: Thornton Heath (0.68 miles)

Rated: 2.9/5 on Google.

Price range: £££

Website

• 👎 Unprofessional and unfriendly staff, rude and unhelpful.
• 👍 Shop was clean, tidy, and didn’t smell.
• 😐 Lady at the till may have been unfriendly due to tiredness.
• 👍 Staff member at Tesco Express New Park showed incredible kindness on Mother’s Day, went above and beyond to help.
• 👎 An incident where the gas card was not topped up correctly, leading to a monetary loss. Bad service overall.
• 🤔 Need for customer care training as one staff member can be rude and unhelpful towards customers.
• 👎 Manager Satish displayed disgusting customer care by not offering a solution or apology when asked for help retrieving a stuck tesco coin from a trolley.
• Overall, reviews are mixed regarding the friendliness of staff members. Some recount positive experiences with helpful employees while others complain about rude behavior. The cleanliness of the shop is generally praised, but there are incidents of poor service like incorrect gas card top-ups. Training in customer care is suggested as one staff member can be both rude and unhelpful.

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