Surbiton Groceries

Convenience store in Kingston upon Thames

Address: 55 Surbiton Rd, Kingston upon Thames KT1 2HG, United Kingdom

Phone: 442079980114

Region: Kingston upon Thames

Nearest station: Surbiton (0.64 miles)

Rated: 3.2/5 on Google.

Website

• 🚫 Mixed opinions on customer service – Several reviewers experienced rude and dismissive behavior from a male shopkeeper. Some were ignored in favor of other customers, while others were asked to leave the shop.
• 💔 Unprofessional conduct – The shopkeeper was accused of demonstrating power and behaving shamefully, with slow service and ignoring customers who needed assistance.
• ⚠️ Lack of priority for Evri parcel customers – Multiple reviewers mentioned that the shopkeeper seemed uninterested in serving those picking up Evri parcels, prioritizing other customers instead.
• 💼 Frustration over time management – Reviewers expressed frustration as they had limited time to spare, but felt ignored by the counter staff who took their sweet time to serve them.
• 💰 Business priorities questioned – One reviewer mentioned that when she had to leave because of a tight schedule, the counter staff prioritized other customers over her because it was supposedly more profitable for the business.
• Overall impression: Surbiton Groceries has received mixed reviews about their customer service. Some reviewers felt mistreated by a specific counter staff member who appeared disrespectful and unprofessional.

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