Surbiton Groceries
Convenience store in Kingston upon Thames
Address: 55 Surbiton Rd, Kingston upon Thames KT1 2HG, United Kingdom
Phone: 442079980114
Region: Kingston upon Thames
Nearest station: Surbiton (0.64 miles)
Rated: 3.2/5 on Google.
Opening Times
| Monday: | 8 AM–10 PM |
| Tuesday: | 8 AM–10 PM |
| Wednesday: | 8 AM–10 PM |
| Thursday: | 8 AM–10 PM |
| Friday: | 8 AM–10 PM |
| Saturday: | 8 AM–10 PM |
| Sunday: | 10 AM–10 PM |
About Surbiton Groceries
- 🚫 Mixed opinions on customer service – Several reviewers experienced rude and dismissive behavior from a male shopkeeper. Some were ignored in favor of other customers, while others were asked to leave the shop.
- 💔 Unprofessional conduct – The shopkeeper was accused of demonstrating power and behaving shamefully, with slow service and ignoring customers who needed assistance.
- ⚠️ Lack of priority for Evri parcel customers – Multiple reviewers mentioned that the shopkeeper seemed uninterested in serving those picking up Evri parcels, prioritizing other customers instead.
- 💼 Frustration over time management – Reviewers expressed frustration as they had limited time to spare, but felt ignored by the counter staff who took their sweet time to serve them.
- 💰 Business priorities questioned – One reviewer mentioned that when she had to leave because of a tight schedule, the counter staff prioritized other customers over her because it was supposedly more profitable for the business.
- Overall impression: Surbiton Groceries has received mixed reviews about their customer service. Some reviewers felt mistreated by a specific counter staff member who appeared disrespectful and unprofessional.
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