Superdrug

Health and beauty shop in Lewisham

Address: 146-148 Lewisham High St, London SE13 6JG, United Kingdom

Phone: 442088522801

Region: Lewisham

Nearest station: Lewisham (0.29 miles)

Rated: 3.9/5 on Google.

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• 👩‍💼 Poor customer service from a specific employee at the till
• 🗣️ Employee spoke rudely and made derogatory remarks about customers
• 🧪 Customer experienced suspicion and surveillance without cause
• 😊 Employee acted friendly toward someone she knew, but changed demeanor with customer
• 💬 Rude questioning by the employee about a product put back by the customer
• ⚠️ Customer felt humiliated and disrespected, doesn’t want to shop there again
• 💼 Cashier’s name: Monet
• 😐 Conflicting opinions on Superdrug’s overall customer service quality
• ✨ Need for improved customer service at Superdrug
• Overall, there was a negative experience at Superdrug due to poor customer service from an employee named Monet. The employee was rude, made derogatory remarks about customers, and even had someone watch over a shopper unnecessarily. The interaction left the reviewer feeling humiliated and no longer wanting to shop at that branch. Despite this specific incident, it is unclear if this represents an overall issue with Superdrug’s customer service or if it is an isolated incident that can be resolved through improvement efforts.

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