Superdrug

Health and beauty shop in Wandsworth

Address: 36 St John’s Rd, London SW11 1PW, United Kingdom

Phone: 442079244915

Region: Wandsworth

Nearest station: Clapham Junction (0.16 miles)

Rated: 3.5/5 on Google.

Website

• 👩‍⚕️ Mary is highly praised for her outstanding customer service skills, providing recommendations and going above and beyond to assist customers.
• 😊 Friendly staff overall, with a positive attitude and willingness to help.
• 🚫 Mixed opinions on the lack of testers for makeup products, with some feeling frustrated by the inconvenience it causes.
• 🛍️ Staff members have been perceived as overly vigilant in monitoring customers’ actions in the store, which can deter potential buyers.
• 📦 Complaints about incorrect stock availability or items not being displayed properly, leading to frustration among customers.
• 💸 One customer specifically mentions being discouraged from purchasing due to a staff member’s abrupt manner and ultimately leaving without buying much.
• Overall, Superdrug receives positive feedback for excellent customer service from Mary. There are mixed opinions regarding the lack of testers and staff behavior while monitoring customers. Improvements can be made regarding stock availability and shelf organization. The negative experience mentioned by one customer highlights the impact that staff demeanor can have on potential sales.

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