Superdrug

Health and beauty shop in Kingston upon Thames

Address: 40 Clarence St, Kingston upon Thames KT1 1NR, United Kingdom

Phone: 442085471307

Region: Kingston upon Thames

Nearest station: Kingston (0.16 miles)

Rated: 4.0/5 on Google.

Website

• 👎 One customer had a negative experience being refused service based on an incorrect assumption by the staff.
• 😡 The manager, named Will, handled the situation poorly and didn’t provide a clear explanation for their actions.
• 🚫 The customer pointed out that the signage did not mention any restrictions in purchasing paracetamol, but the manager insisted on their interpretation of CCTV footage.
• 🤡 The customer felt frustrated and described their interaction with the manager as talking to a clown.
• 💼 The manager dismissively mentioned that escalating the complaint wouldn’t make any difference, which was deemed unprofessional by the customer.
• 👍 Another review mentioned a positive experience with an employee named Aaliyah. She was described as sweet, kind, knowledgeable about products, and helpful in finding the right product.
• ❌ One review simply mentioned an unprofessional manager in Kingston without providing further details.
• In summary, one customer had a terrible experience due to incorrect assumptions made by staff members and poor handling of the situation by a specific manager. However, another reviewer commended employee Aaliyah for her excellent service. Overall mixed opinions about Superdrug’s staff professionalism were expressed.

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