Superdrug

Health and beauty shop in Hounslow

Address: Trinity Parade Superdrug Units 1, London TW3 1HG, United Kingdom

Phone: 442085709974

Region: Hounslow

Nearest station: Hounslow Central (0.17 miles)

Rated: 3.6/5 on Google.

Website

• 🙌 Fantastic customer service from Ankita and Lala – they went above and beyond to help customers, providing exceptional assistance with makeup selections and perfume recommendations. 👍
• 🌸 The store needs more staff like Ankita and Lala who work with a smile and listen to customer needs. They provide affordable options for perfumes and help find the perfect foundation shade. ✨
• 👩‍💼 Burcha, another helpful staff member, approached a customer without them even asking for assistance. She helped them find their foundation shade with compassion, manners, and a well-presented appearance.
• ❌ Some customers had issues with the return process due to improperly defined lanes. It caused confusion as they were redirected after waiting in the payment lane for 20 minutes. ✋
• 😡 One employee named Roshini was mentioned as being extremely rude, laughing at customers instead of guiding them during returns. This negative behavior is not representative of the whole store team.
• Overall, Superdrug has received positive feedback regarding its outstanding customer service from specific employees like Ankita, Lala, and Burcha.

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