Subway

Sandwich shop in Sutton

Address: 42 High St, Sutton SM1 1HF, United Kingdom

Phone: 0202086429348

Region: Sutton

Nearest station: Sutton (0.09 miles)

Rated: 3.5/5 on Google.

Price range: £££

Website

• 👤 Customer felt unwelcomed and ignored by a staff member, lacking basic customer service skills.
• 🥪 One customer received a sandwich that was filled like a 6-inch instead of a foot-long, also experienced receiving broken cookies.
• 🧾 Another customer was overcharged by £5 and faced difficulties getting a refund, only receiving £2.92 from the employee’s own pocket.
• 😡 Poor customer service experience due to rude behavior from an employee who shouted at customers when they requested their free sub.
• 🚫 Mixed opinions on food quality and service standards overall.
• ✨ Negative experiences questioned the integrity of Subway’s brand image and the worthiness of damaging it for additional profits.
• 💔 Rated as the worst Subway experience for one customer, who rarely leaves negative reviews.
• 💼 Different customers had complaints about specific employees, indicating potential issues with staffing or training.
• ⏳ Time constraints prevented the customer from properly count the refunded amount, leading to dissatisfaction.
• 🕌 Miscommunication about halal status of food items caused frustration for one customer, who just wanted their desired ingredients.

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