Sterndale Surgery NHS GP Practice
Doctor in Kensington and Chelsea
Address: Health Centre 1, 13 Milson Rd, London W14 0LJ, United Kingdom
Phone: 442076023797
Region: Kensington and Chelsea
Nearest station: Kensington (Olympia) (0.3 miles)
Rated: 4.0/5 on Google.
Opening Times
| Monday: | 8 AM–6:30 PM |
| Tuesday: | 8 AM–6:30 PM |
| Wednesday: | 8 AM–6:30 PM |
| Thursday: | 8 AM–6:30 PM |
| Friday: | 8 AM–6:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About Sterndale Surgery NHS GP Practice
- 👍 The reviewer finds Sterndale Surgery to be unhelpful and dismissive, having had a negative experience with scheduling appointments.
- 👎 The receptionist is described as rude and patronizing, making the situation even worse.
- 😕 Despite advertising multiple ways to schedule appointments on their website, the receptionist only allows messaging the GP on PATCHES to arrange an appointment.
- 😕 Each time they tried to use PATCHES, there were no real solutions provided—no medical advice, treatment, appointment or referral.
- 😔 Feeling frustrated and tired of this experience, the reviewer is contemplating switching their GP registration.
- 💡 They hope that Sterndale Surgery can understand the patient’s perspective and improve their service in the future.
- 💬 Claudia is mentioned as being in charge of front reception without providing further details about her role.
- 😐 Mixed opinions are expressed regarding the friendliness and helpfulness of staff at Sterndale Surgery NHS GP Practice.
Options: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilets
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