Sports Direct
Sportswear store in Southwark
Address: Unit 2; Southernwood Retail Park, 2 Humphrey Street, Old Kent Road, London SE1 5JJ, United Kingdom
Phone: 443443325320
Region: Southwark
Nearest station: South Bermondsey (0.47 miles)
Rated: 3.2/5 on Google.
Price range: £££
Opening Times
| Monday: | 9:30 AM–8 PM |
| Tuesday: | 9:30 AM–8 PM |
| Wednesday: | 9:30 AM–8 PM |
| Thursday: | 9:30 AM–8 PM |
| Friday: | 9:30 AM–8 PM |
| Saturday: | 9 AM–7 PM |
| Sunday: | 11 AM–5 PM |
About Sports Direct
- 👟 The customer had a horrible experience with Sports Direct after purchasing trainers that had faulty heels and caused injuries to their feet. They tried to get a refund or exchange but were treated poorly by the staff.
- 👞 The customer, who happens to be a lawyer, explained that they were entitled to their statutory rights for repairing or exchanging the shoes, but the staff refused illegally. The manager even withheld his name out of fear of getting in trouble.
- 🤷♂️ Mixed opinions on customer service: One review mentions a “marvellous” male customer service assistant who helped find shoes just before closing time. However, in another review, it was difficult to get anyone’s attention even though the store was empty.
- ⏰ Some customers experienced delays as it took around 10 minutes for an assistant to fetch one pair of trainers and then they walked off without assisting further.
- 😔 Overall negative tone with complaints about terrible experiences and breaking the law by not allowing returns within the legal timeframe.
- 💼 The disappointed customer plans on following up this issue with Sports Direct online.
Options: Delivery, In-store pick-up, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards, Debit cards, NFC mobile payments
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