Shurgard Self Storage Southwark
Self-storage facility in Southwark
Address: 54-80 Ossory Rd, London SE1 5AN, United Kingdom
Phone: 442072325690
Region: Southwark
Nearest station: South Bermondsey (0.33 miles)
Rated: 4.8/5 on Google.
Opening Times
| Monday: | 6 AM–11 PM |
| Tuesday: | 6 AM–11 PM |
| Wednesday: | 6 AM–11 PM |
| Thursday: | 6 AM–11 PM |
| Friday: | 6 AM–11 PM |
| Saturday: | 6 AM–11 PM |
| Sunday: | 6 AM–11 PM |
About Shurgard Self Storage Southwark
- 👍 Positive review: The service at Shurgard Self Storage Southwark was great and professional. The staff member named Farid was quick, efficient, and made the process easy.
- 👎 Negative review: A customer had a terrible experience with the cancellation process. They followed all the proper procedures, but still got charged for an extra month. This caused financial difficulties for the customer, who is a student.
- ⚖️ Mixed opinions on customer service: While one reviewer praised the helpfulness of Tim, another did not mention any specific staff members.
- ✉️ Clear communication issues: The negative reviewer emphasized that they asked multiple times if there would be any additional charges for cancelling their contract early and were assured there wouldn’t be. However, they were still charged.
- 💰 Financial impact on customers: The negative reviewer expressed anger at the unexpected charge and how it affected their ability to pay their new flat’s deposit.
- 📝 Evidence of adherence to cancellation terms: The negative reviewer claimed to have receipts and email evidence proving they followed all necessary steps to cancel properly, suggesting a potential error on Shurgard’s part.
Options: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, NFC mobile payments, Credit cards
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