Shell

Petrol Pump in Richmond upon Thames

Address: 22-24 Lower Richmond Rd., Richmond TW9 4LH, United Kingdom

Phone: 442088788768

Region: Richmond upon Thames

Nearest station: Mortlake (0.75 miles)

Rated: 3.3/5 on Google.

Price range: ££

Website

• 👍 Visited after the 2022 refit. Spacious and new petrol station with friendly staff.
• 🚽 Nice and clean facilities, especially the toilets.
• 😕 Mixed opinions on staff competence – one customer praised excellent service, while another found them incompetent.
• ❌ One customer warned about a possible issue with the coffee machine adjusting portions against Costa’s policy.
• 😠 Another customer had a negative experience when buying cigarettes, as the staff initially refused to process the sale despite acceptable ID being promoted on posters.
• 👎 Overall, not impressed with the service and felt it would be better at Sainsbury’s across the road. Would not recommend Shell based on this review alone.
• ❌ Terrible service experienced when trying to use water and tire pressure. Customer paid but it didn’t work, leading to an argument blaming each other.
• Overall, reviews for this Shell location were mixed. Some customers were pleased with their experiences, citing friendly staff and clean facilities. However, others expressed dissatisfaction with incompetent or unhelpful staff members. One customer also raised concerns about possible manipulation of portion sizes in the coffee machine.

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