Santander

Bank in Havering

Address: 71-73 South St, Romford RM1 1NL, United Kingdom

Phone: 448000851491

Region: Havering

Nearest station: Romford (0.19 miles)

Rated: 2.7/5 on Google.

Website

• 👎 Cashier Michael at this branch was unprofessional and lacked solution-driven attitude, leading to delays in bill payment. The staff overall seemed lacking urgency and the atmosphere felt like a playground. Useless experience.
• 😕 Mixed opinions on staff support during a bereavement case. Multiple phone calls were needed due to incorrect information provided, but one lady named Jess stood out for being helpful. Staff treated the customer’s mother with lack of respect and understanding.
• 👇 Fall from grace over time – customers used to be prioritized, but not anymore. One negative experience involved being placed on a waiting list when trying to change address, with the threat of being struck off if leaving the branch.
• ⚖️ Mixed opinions about Santander – some negative experiences with unhelpful staff and lack of professionalism, contrasting with positive experiences like helpful individuals during tough times.
• ❓ Customers question the purpose of leaders in the branch as some staff displayed unprofessional behavior or lacked knowledge about important processes.
• ✋ Importance emphasized for staff training on handling bereavement cases with care and sensitivity.

User Feedback

Leave Your Feedback

Locations Nearby