Santander
Bank in Newham
Address: 38 The Broadway, London E15 4QN, United Kingdom
Phone: 448000851491
Region: Newham
Nearest station: Stratford (0.11 miles)
Rated: 2.8/5 on Google.
Opening Times
| Monday: | 9:30 am–3 pm |
| Tuesday: | 9:30 am–3 pm |
| Wednesday: | 9:30 am–3 pm |
| Thursday: | 9:30 am–3 pm |
| Friday: | 9:30 am–3 pm |
| Saturday: | 9:30 am–12:30 pm |
| Sunday: | Closed |
About Santander
- 🤷♀️ Mixed opinions on customer service at Santander branch:
- – One reviewer had a negative experience with an employee failing to update their address, causing inconvenience and arrogance.
- – Another reviewer mentioned long queues and poor staff competency levels.
- – On the other hand, one person appreciated the patient and friendly staff despite the crowded branches, valuing the occasional personal service over online interactions.
- 💼 Branch proximity matters:
- – The negative reviewer mentioned that they only visited this particular branch because it was close to Canary Wharf and open on Saturdays.
- ✋👩💼 Diverging perspectives on staff behavior:
- – One review criticized employees for standing around and sniggering instead of being helpful during an application process.
- – The positive review highlighted how the staff remained calm, polite, and helpful even in a busy environment.
- ❌ Closure of account due to negative experience:
- – The first reviewer decided to close their account with Santander after experiencing incompetence from staff members.
- 👥 Use of bank branches versus online services:
- – While some customers appreciate occasional in-person assistance, others mentioned a preference for online banking to avoid long queues or inadequate service.
Options: Wheelchair-accessible entrance, LGBTQ+ friendly, Transgender safe space
User Feedback
There are no reviews yet. Be the first one to write one.