Santander

Bank in Tower Hamlets

Address: Unit 2, One Canada Square, London E14 5AB, United Kingdom

Phone: 448000851491

Region: Tower Hamlets

Nearest station: Canary Wharf (0.09 miles)

Rated: 2.7/5 on Google.

Website

• 🏦 Some customers suggest that Santander should provide information about ATM availability outside of branch working hours to avoid wasted trips.
• 🏧 One customer had a frustrating experience with an out-of-hours appointment, as the branch was closed and no one was available to help.
• 💑 However, another customer had a positive experience at a Santander branch in December 2022. They received excellent customer service from Amanda, who spent extra time helping them merge their accounts.
• ❌ On the other hand, one customer had a negative experience trying to open a student account. They found Santander unhelpful and incompetent, having to visit the store multiple times and wait for long periods.
• ⏰ Additionally, queues at Santander branches can be long and out the door throughout the day according to another reviewer.
• Overall summary:
• Santander customers have mixed opinions about their experiences. While some customers appreciate helpful staff members like Amanda who went above and beyond in providing assistance, others have encountered difficulties with appointment scheduling or opening specific types of accounts. It may be beneficial for Santander to communicate ATM availability during non-working hours more clearly to prevent wasted trips.

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