Santander

Bank in Lewisham

Address: 129 High St, London SE13 6AQ, United Kingdom

Phone: 448000851491

Region: Lewisham

Nearest station: Lewisham (0.37 miles)

Rated: 2.6/5 on Google.

Website

• 👍 Long queues and lack of seating: One review criticizes Santander for not providing enough seats for customers, resulting in people standing for long periods of time.
• 👎 Appointment scheduling issues: Another customer had a negative experience with an appointment. They waited weeks only to find out that the bank was closed during their scheduled time. They also encountered a lack of concern from the staff and received no apology.
• 💼 Inaccurate bank statements: A customer requested to change their address and asked for up-to-date bank statements, but was given statements from the previous month instead. The mistake was not noticed until after leaving the bank.
• ⚖️ Mixed opinions: While one reviewer found the system to be primitive and disrespectful towards customers, another acknowledged that there were rude interactions but did not elaborate further on their overall experience.
• ❌ Overall negative sentiment: The reviews express dissatisfaction with Santander’s customer service, appointment management, and accuracy in providing necessary documents.
• 💡 Key takeaways:
• – Long queues without enough seating can make waiting inconvenient.
• – Appointment mishaps can be frustrating, especially when it involves traveling in bad weather or family obligations.

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