Santander
Bank in Lewisham
Address: 97 Rye Ln, London SE15 4TG, United Kingdom
Phone: 448000851491
Region: Lewisham
Nearest station: Peckham Rye (0.06 miles)
Rated: 1.7/5 on Google.
Opening Times
| Monday: | 9:30 AM–3 PM |
| Tuesday: | 9:30 AM–3 PM |
| Wednesday: | 9:30 AM–3 PM |
| Thursday: | 9:30 AM–3 PM |
| Friday: | 9:30 AM–3 PM |
| Saturday: | 9:30 AM–12:30 PM |
| Sunday: | Closed |
About Santander
- 👉 Mixed opinions on helpfulness of staff; some found them helpful, while others experienced slow service and unprofessional staff.
- 👉 Some customers had issues with self-serve tills not working properly, causing delays and requiring them to join long queues at the desk.
- 👉 One customer praised a specific staff member named Astria for being kind and helpful, considering her a valuable asset to the branch.
- 👉 Customer service was not impressive for one reviewer, but they acknowledged that it wasn’t as bad as other reviews suggested. They had to go to another branch for a specific request that wasn’t fulfilled.
- 👉 Another customer had very negative experiences with long queues, unhelpful staff, counting money repeatedly, and wait times of up to 2 hours. They described their overall experience as a nightmare.
- 👉 A customer mentioned Santander’s longstanding presence in the area under its previous name, Abbey National.
- ℹ️ Some customers found certain staff members to be helpful and praised their assistance.
- ℹ️ Self-serve tills were problematic for one customer but didn’t affect others.
Options: Wheelchair-accessible entrance, LGBTQ+ friendly, Transgender safe space
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