Santander

Bank in Sutton

Address: 49 Woodcote Rd, Wallington SM6 0LG, United Kingdom

Phone: 448000851491

Region: Sutton

Nearest station: Wallington (0.16 miles)

Rated: 3.7/5 on Google.

Website

• 💸 Some customers have had issues with the cash deposit machines outside Santander branches. The machines have swallowed their money, causing delays in getting their funds back.
• 💼 Other customers complain that staff at the counters are unable to help with any issues related to the external ATMs or other banking matters. This has led to long waits and frustration.
• 📱 One customer is particularly disappointed with the latest app update, as it no longer works on their old phone. When they reached out to customer support, they were told to get a new phone, which they cannot afford.
• 😡 These negative experiences have left some customers feeling that Santander doesn’t prioritize their needs and lacks consideration for them.
• ✅ However, there are also positive reviews missing from this selection that mention good customer service and efficient transactions within branches.
• 👥 The opinions regarding staff assistance outside of day-to-day operations are mixed – while some view it as a drawback, others may appreciate the specialization of counter staff and separate ATM management.
• ⚠️ It’s important for Santander to address these issues promptly to ensure customer satisfaction and retain their business.

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