Sams
Lawyer in Sutton
Address: Call Centre, 288 High St, Sutton SM1 1PQ
Phone: nan
Region: Sutton
Nearest station: Sutton Common (0.45 miles)
Rated: 2.0/5 on Google.
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About Sams
- 👎 Abysmal treatment of clients
- 👎 Rude and dismissive customer service
- 👎 Miscommunication and lack of follow-up on appointments
- 👍 Mixed opinions among different employees’ behavior
- 🤔 Conflicting information on appointment availability
- 😤 Aggressive and belittling behavior from one employee
- 💁♀️ Another employee tried to assist after witnessing the mistreatment
- ❌ No recommendation for alternative solicitors provided
- ✋ Diverging perspectives on whether an appointment was made
- In summary, customers have complained about the abysmal treatment they received from Sams. They described their experience as dealing with extremely rude individuals who were dismissive towards their concerns. There were mixed opinions regarding the behavior of different employees. The company failed to properly communicate and follow up on appointments, leading to frustration for customers who had taken time off work. One customer reported encountering a very aggressive man who talked down to them, while another staff member intervened after witnessing this mistreatment. Confusion arose regarding appointment availability, with conflicting information provided by employees. Unfortunately, no alternative solicitors were recommended when requested by the customers.
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