Sainsbury’s Local

Supermarket in Kensington and Chelsea

Address: 75 Sloane Ave, London SW3 3DH, United Kingdom

Phone: 442075896669

Region: Kensington and Chelsea

Nearest station: Sloane Square (0.39 miles)

Rated: 3.4/5 on Google.

Price range: ££

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• 🛍️ Shambolic service: One customer had a bad experience with a broken parcel and poor handling by the staff. They were disappointed that their complaint was not taken seriously by the duty manager, Dixon.
• 🔀 Mixed opinions on managers: While some customers praised managers Kabir and Trushar for being customer-focused, they criticized Dixon for his rude and confrontational attitude. There is a clear divide in perspectives regarding store management.
• 🚫 Pathetic service: A reviewer expressed their dissatisfaction with the overall customer service, using phrases like “lower than a snake’s belly” to describe it. This suggests that there may be ongoing issues in this regard.
• ✅ Exceptional store manager: However, one positive highlight was the general store manager who was praised as excellent, customer-focused, and personable. The presence of this competent manager hints at potential quality within the establishment.
• ❌ Negative impact on loyal customers: The behavior and attitude of Dixon were seen as detrimental to customer satisfaction and loyalty. Customers feel that he is driving away loyal patrons from the store.

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