Russell & Bromley Ltd.

Shoe store in Barnet

Address: Shopping Centre, Unit V19, Prince Charles Dr, Brent Cross, London NW4 3FG, United Kingdom

Phone: 442082024066

Region: Barnet

Nearest station: Brent Cross (0.45 miles)

Rated: 4.1/5 on Google.

Price range: £

Website

• 👍 Positive review: A customer had a wonderful experience with a young assistant who went the extra mile to help them find what they were looking for, even bringing additional items from the store room.
• 👍 Positive review: Another customer found the sales staff to be super helpful and managed to purchase gorgeous boots on sale.
• 🤔 Mixed review: A loyal customer expressed disappointment in the quality of products recently. They had a negative experience with defective shoes and uncomfortable second pair, causing pain, blisters, and bleeding. The customer believes their rights as a consumer should protect them but has been offered only store credit instead of a refund.
• ✅ Some customers have praised the attentive assistance provided by the staff.
• ✅ One shopper was able to take advantage of discounts by purchasing boots on sale.
• ❌ There is mixed feedback regarding product quality, with one customer expressing dissatisfaction over defective and uncomfortable shoes.
• ❌ One reviewer claimed that Russell & Bromley refused to provide a refund for unsatisfactory products and wanted to blame the fit on individual customers rather than acknowledging flaws in their merchandise.

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