Royal Mail – Elmers End

Mailing service in Bromley

Address: 5 Croydon Rd, Elmers End, Beckenham BR3 4AA, United Kingdom

Phone: 442086634712

Region: Bromley

Nearest station: Elmers End (0.24 miles)

Rated: 3.9/5 on Google.

Website

• 👎 Heavily reduced operating hours, making it difficult for customers to use the office.
• 👎 Phone number provided doesn’t work and staff can be grumpy.
• 👎 Special Delivery parcel delivered to wrong address without signature, and no resolution was offered by the post office.
• 👍 Staff at Elmers End branch received a round of applause for their efficiency and helpfulness during the Covid crisis.
• 👍 Postman Colin is described as exceptionally brilliant, kind, and polite. He goes above and beyond in his duties.
• 👍 All staff are praised for being friendly, polite, and helpful. They are willing to go out of their way to assist customers with any problems they have.
• Mixed opinions:
• – Operating hours have been reduced (negative) vs staff efficiency and helpfulness during Covid crisis (positive).
• – Poor resolution of a delivery issue (negative) vs exceptional service from postman Colin (positive).
• Overall assessment: Despite some negative experiences with reduced hours, grumpy staff, and delivery issues, the Elmers End branch of Royal Mail receives praise for its efficient staff during Covid times. Postman Colin stands out as exceptional in his service.

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