Radiance London

Candle store in Croydon

Address: Unit M Media Centre James Business Park, Mill Lane, Croydon, CR0 4AA, Croydon CR0 4AA, United Kingdom

Phone: 442086865651

Region: Croydon

Nearest station: Waddon Marsh (0.32 miles)

Rated: 2.3/5 on Google.

Website

• 🕯️ The candles from Radiance London were highly praised for their realism and build quality.
• 📦 However, there were significant issues with the company’s customer service and order management.
• ⏳ Some customers experienced long delays in receiving their orders, with no response from the company despite multiple attempts to contact them.
• 💔 One customer even had to involve their bank to get a refund after waiting for approximately 3 weeks.
• ⚠️ The next-day delivery option advertised on the website was not reliable, causing disappointment for those hoping to receive candles as gifts.
• ☎️ Customers found it difficult to reach anyone at Radiance London by phone and were only successful when calling on Tuesdays.
• ❌ Unfortunately, some customers had an extremely negative experience with the company, describing them as rude, obnoxious, and even criminal. One reviewer claimed they never received their items and lost £72. They had to involve PayPal in investigating this issue.
• 💡 Mixed opinions: While the product itself is considered great by many customers, there are serious concerns about its distributorship through Radiance London due to poor customer service experiences and delayed deliveries.

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