Poundland

Discount store in Harrow

Address: 304-308 Station Rd, Harrow HA1 2DX, United Kingdom

Phone: 442088613650

Region: Harrow

Nearest station: Harrow-on-the-Hill (0.2 miles)

Rated: 4.1/5 on Google.

Price range: £££

Website

• 👍 Mixed opinions on Poundland’s customer service and accessibility:
• – A customer had a disappointing experience when denied entry to the store despite still being within operating hours, which left them frustrated and upset.
• – They expressed concern about the lack of empathy shown by the security personnel towards a customer with a genuine medical need.
• – This incident raised questions about the store’s commitment to customer service and its responsibility in providing access to essential healthcare products.
• 👎 Lack of understanding from security personnel:
• – Due to being denied entry, the patient felt inconvenienced and disheartened by encountering a lack of empathy from staff members.
• ❤ Importance of accurate communication and flexibility for medical needs:
• – The reviewer emphasized that businesses providing essential items like medicine should accurately communicate their operating hours and be accommodating towards customers with urgent medical requirements.
• – They suggested that staff members should be trained to handle such situations with empathy and flexibility, even if it means extending store hours or making suitable accommodations.
• 😟 Concerns about Poundland’s management response:
• – The reviewer hopes that Poundland takes this incident seriously and promptly addresses the issue by training their staff members appropriately.

User Feedback

Leave Your Feedback

Locations Nearby