Pocket Accounts LLP

Accountant in Wandsworth

Address: Unit B, Ascensis Tower, Juniper Dr, London SW18 1AY, United Kingdom

Phone: 448008488111

Region: Wandsworth

Nearest station: Wandsworth Town (0.24 miles)

Rated: 3.7/5 on Google.

Website

• 👍 The salespeople are great and persuasive, but the overall quality of service is appalling.
• 👎 Staff turnover is high, leading to constant handoffs from one assistant to another.
• 😕 Mixed opinions on whether the accounts were handled competently or not.
• 💸 The mistakes made by Pocket Accounts LLP cost a significant amount of time and money to fix.
• ❓ It took months of arguing with them before the customer received a refund, which was insufficient compensation for the hassle caused.
• 💼 Suggestion to hire a local qualified accountant for face-to-face interactions, as it may be cheaper, easier, and less troublesome in the long run.
• 📞 The lack of right of reply on Google reviews prompted the reviewer to share their response here. They argue that salespeople are responsible for encouraging new customers but have no further contact with them after signing contracts. They also state that different assistants handled their case and have evidence supporting this claim (emails).
• In summary:
• Pocket Accounts LLP has persuasive salespeople but lacks consistency in service due to high staff turnover. Some customers experienced troubles with their accounts and had difficulty receiving appropriate compensation.

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