Pestle & Mortar Pharmacy

Drug store in Kensington and Chelsea

Address: 213 Kensington High St, London W8 6BD, United Kingdom

Phone: 442079379154

Region: Kensington and Chelsea

Nearest station: High Street Kensington (0.24 miles)

Rated: 4.1/5 on Google.

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• 👎 One review criticized the behavior of the lady pharmacist, describing her as rude and unprofessional.
• 🚫 The customer was upset by the way they were refused service and felt that a level of discretion or empathy should be expected from a pharmacist.
• ✨ Another review praised Stephen, the chiropodist, for being friendly and experienced. The reviewer highly recommends him for chiropody issues.
• 💰 Stephen’s services were also deemed to be reasonably priced, offering value for money.
• 😔 A third review expressed dissatisfaction with the service received. The customer wanted a plaster but was sold gauze instead, without adhesive. When they asked for a refund, they were refused due to not explicitly asking for an adhesive plaster.
• ⚖️ Opinions on the pharmacy’s service were mixed: on one hand, it was described as smoother compared to other options in the area like Boots; on the other hand, it was criticized for its terrible attitude towards customers over minor issues.
• 🏪 Despite some negative experiences mentioned in reviews, there is no direct contradiction between them.
• 👍 Overall sentiment leans more towards negative due to complaints about behavior and service quality.

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