Pakeeza Jewellers

Pakeeza Jewellers

Jeweler in Newham

Address: 287 Green St, London E13 9AR, United Kingdom

Phone: 442085035005

Region: Newham

Nearest station: Upton Park (0.04 miles)

Rated: 3.2/5 on Google.

Website

Opening Times

Monday:10:30 AM–6:30 PM
Tuesday:10:30 AM–6:30 PM
Wednesday:10:30 AM–6:30 PM
Thursday:10:30 AM–6:30 PM
Friday:Closed
Saturday:10:30 AM–6:30 PM
Sunday:11 AM–6:30 PM

About Pakeeza Jewellers

  • 👍 Customer purchased a faulty ring from Pakeeza Jewellers in the Cartier ring style in 22ct gold.
  • 👎 Sales assistant kept the sticky tag on the faulty area while showing non-faulty parts.
  • 🤷 Customer didn’t notice the fault until removing the tag at home.
  • ❌ Shop was closed when customer attempted to return a few days later, and they were involved in a car accident preventing their return the following week.
  • 😡 Managing director denied fault, became defensive, and refused to listen or refund money.
  • 💼 Lack of basic customer service skills displayed by managing director.
  • ⚖️ Customer mentioned Consumer Rights Act 2015 which entitles them to a refund or repair for faulty products within 6 months.
  • ❓ Sign in shop states no refunds or exchanges unless goods are faulty at point of sale, conflicting with Consumer Rights Act.

Options: In-store shopping, Credit cards, Debit cards, Credit cards

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