OFFICE London, Portobello Road

Shoe store in Kensington and Chelsea

Address: 206-208 Portobello Rd, London W11 1LA, United Kingdom

Phone: 442072293576

Region: Kensington and Chelsea

Nearest station: Ladbroke Grove (0.22 miles)

Rated: 3.1/5 on Google.

Price range: ££

Website

• 👍 Amazing customer service! Happy with the assistance and recommendations given by a friendly staff member.
• 😞 Mixed opinion on employees. One reviewer found them unhappy and the store messy, while another praised their helpfulness and kindness.
• 📦 Grateful for the help received in dealing with an issue with an online order. Abu from the Portobello shop went above and beyond to assist, always with a smile.
• 💖 Appreciation expressed for Haikel and Shania who helped lace up new shoes with a positive attitude.
• 😡 Negative experience at the checkout. A rude, racist staff member yelled at a pregnant customer over a misplaced shoe.
• Overall, it seems that Office London on Portobello Road has both positive and negative aspects in terms of customer service. While some customers had amazing experiences with friendly staff members who were helpful and kind, others encountered rude employees who affected their shopping experience negatively. There also appears to be mixed opinions on the store’s cleanliness and layout. However, it is worth noting that when issues arose with online orders or small requests like lacing shoes correctly, certain staff members went out of their way to provide exceptional assistance.

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