Oak Furnitureland

Furniture store in Bromley

Address: Springvale Retail Park, 2B, Sevenoaks Way, Orpington BR5 3SG, United Kingdom

Phone: 441689660001

Region: Bromley

Nearest station: St Mary Cray (0.41 miles)

Rated: 3.8/5 on Google.

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• 🕒 Late Delivery: One customer had a negative experience with Oak Furnitureland, as their furniture was supposed to be delivered but was delayed without any prior communication or notice.
• 💔 Lack of Customer Service: The customer faced disappointment when they tried to inquire about the late delivery and were informed that they needed to rebook for a later date, inconveniently two weeks away. The company did not offer any solution or accommodate their situation.
• 🏢 Good Quality Products: Despite the delivery issues, this customer acknowledged that Oak Furnitureland offers products of good quality.
• ❓ Mixed Opinions on Customer Service: While one customer experienced poor customer service, another review mentioned being impressed with the professional and informative service at a branch. The manager guided them through different options, including financing options.
• 💼 Knowledgeable Manager: Kieran, the manager at the branch visited by the second reviewer, provided detailed information on various products such as sofas and their functions. They appreciated having time to think about their purchase before returning to complete it independently.
• ⭐️ Diverging Perspectives on Recommendation: The first reviewer expressed strong dissatisfaction with Oak Furnitureland’s customer service and stated they would not recommend it.

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