O2 Shop London – Ealing
Cell phone store in Ealing
Address: Unit 22, Ealing Broadway Centre, The Broadway, London W5 5JY, United Kingdom
Phone: 442088406848
Region: Ealing
Nearest station: Ealing Broadway (0.19 miles)
Rated: 4.0/5 on Google.
Price range: ££
Opening Times
| Monday: | 9:30 AM–6:30 PM |
| Tuesday: | 9:30 AM–6:30 PM |
| Wednesday: | 9:30 AM–6:30 PM |
| Thursday: | 9:30 AM–6:30 PM |
| Friday: | 9:30 AM–6:30 PM |
| Saturday: | 9:30 AM–6:30 PM |
| Sunday: | 11 AM–5 PM |
About O2 Shop London – Ealing
- 👎 “Absolutely useless and poor customer service.” – Was told they couldn’t help with a billing issue, had to speak to support team on phone who were unhelpful.
- 👍 Store manager offered to credit overcharge but it hasn’t reflected on O2 account yet.
- 👎 Service is inferior compared to cheaper alternatives like Three.
- 👍 Finally got everything sorted out, thanks to Kamil who went above and beyond.
- 🤷♀️ Mistake at the shop, asked for top-up but given a sim-card instead. Waited 20 minutes for manager but left without refund. Staff member seemed poorly trained and unsure of what they were doing.
- 😕 Disappointed about losing £15, but appreciated the staff’s apology.
- Mixed opinions:
- – Negative customer service experience on the phone vs positive experience with one agent who resolved everything
- – Poorly trained staff member’s mistake vs apologetic response
- Overall summary:
- Customers had negative experiences with customer service both in-store and on the phone. One manager offered a solution for a billing issue but it hadn’t been applied yet.
Options: In-store pick-up, In-store shopping, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards
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