O2 Shop Hounslow
Cell phone store in Hounslow
Address: 190 High St, Hounslow TW3 1HL, United Kingdom
Phone: 442085778555
Region: Hounslow
Nearest station: Hounslow Central (0.21 miles)
Rated: 3.4/5 on Google.
Price range: ££
Opening Times
| Monday: | 9:30 AM–6 PM |
| Tuesday: | 9:30 AM–6 PM |
| Wednesday: | 9:30 AM–6 PM |
| Thursday: | 9:30 AM–6 PM |
| Friday: | 9:30 AM–6 PM |
| Saturday: | 9:30 AM–6 PM |
| Sunday: | 11 AM–5 PM |
About O2 Shop Hounslow
- • The reviewer had a negative experience at the O2 Shop in Hounslow when trying to get a replacement SIM card without a photo ID.
- • The staff member was insistent on the customer providing a photo ID for security reasons, even though the customer tried to explain that they were using an O2 code and provided their bank card as proof.
- • Another reviewer had an awful experience with their phone not working for three months despite getting a new SIM card and resetting network settings. O2 refused to replace their phone or contact HQ directly. The customer service agent was also rude and could not speak English properly.
- • On the other hand, someone else visited the shop to buy a SIM card but only wanted that without topping up. Initially, they faced resistance from one staff member, but another colleague refunded them and informed them about restrictions on getting just the SIM cards without topping up.
- • Mixed opinions about customer service efficiency, language fluency of staff members, and willingness to resolve issues promptly are evident in these reviews.
Options: In-store pick-up, In-store shopping, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards
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