NHS GP Hazeldene Medical Centre

General practitioner in Brent

Address: Hazeldene, 1b Wyld Way, Wembley HA9 6PW, United Kingdom

Phone: 442089024792

Region: Brent

Nearest station: Stonebridge Park (0.29 miles)

Rated: 3.5/5 on Google.

Website

• 👍 The quality of patient care has declined over the years according to a long-time patient.
• 👎 Appointments were canceled without notification on multiple occasions, indicating poor communication.
• 😕 Staff turnover is high, suggesting job dissatisfaction.
• 🤔 Health provisions are mostly done through online forms with limited face-to-face interaction with doctors.
• 😠 The removal of disabled parking spaces is inconvenient for the elderly and disabled patients.
• ❓ Mixed opinions on the use of prescriber nurses and staff for consultations.
• 😡 One reviewer had their medication request denied and faced blame from the staff when they followed up.
• ⌛ Another patient’s important appointment was missed as the nurse didn’t show up, despite taking an unpaid day off work. Positive note: receptionist was polite.
• In summary, this medical center has received negative feedback regarding communication issues, appointment management, and medication approval. It also seems to have challenges related to staffing and appropriate accommodations for specific patient needs. However, there is one positive mention about a polite receptionist amidst these complaints.

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