Next

Clothing store in Dartford

Address: Unit 3, TOWER RETAIL PARK, Crayford Rd, Dartford DA1 4LD, United Kingdom

Phone: 443330055429

Region: Dartford

Nearest station: Crayford (0.31 miles)

Rated: 3.9/5 on Google.

Price range: ££

Website

• 🙂 Click&Collect experience: Long wait time (20 minutes) with 18 other people waiting for their parcels. Some people who arrived later received their parcels before others who had been waiting longer. Staff planning needs improvement.
• 😕 Rude staff: Staff members attempting to go ahead in the lift and not giving way to customers, causing inconvenience.
• 👍 Positive customer skills experience: While not related to sales, two staff members were extremely helpful in providing directions and setting up Google Maps on a mobile phone. Commendable customer service.
• 👌 Pleasant shopping experience: Visited the store after receiving a gift card. A friendly lady checked the card balance and offered helpful advice while browsing. The store was clean, tidy, and offered excellent customer service.
• ⏳ Mixed click and collect opinion: One reviewer states they had to wait 20 minutes for their click and collect order, indicating potential delays or inefficiencies in the process.
• Overall summary: Mixed opinions about Next include long wait times for Click&Collect orders, rude staff behavior experienced by some customers, but also positive encounters with helpful staff members providing excellent customer service.

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