Newmont Travel

Travel agency in Hammersmith and Fulham

Address: 21 Uxbridge Rd, London W12 8LH, United Kingdom

Phone: 442089201122

Region: Hammersmith and Fulham

Nearest station: Shepherds Bush (0.0 miles)

Rated: 4.1/5 on Google.

Website

• 👎 The staff are rude and not helpful, lacking professionalism and customer service skills.
• ✅ Very helpful when calling, quick to answer and polite.
• ✅ Newmont Travel has improved their business for better customer experiences.
• ✅ Booking procedure was pleasant with friendly and professional service.
• ✅ Quiet, friendly, and welcoming environment.
• 👍 Great customer service with very helpful staff.
• 🔄 Mixed opinions on customer service: hard to get hold off via phone but still professional and polite.
• ❌ Poor customer service experience when dealing with flight changes during a medical emergency; lack of communication from Newmont Travel.
• 💡 Consider booking directly through the airline if possible to avoid such issues.
• Overall, opinions on Newmont Travel’s customer service are mixed. While some customers had positive experiences with helpful staff and improved services, others complained about rude or unhelpful behavior. There were diverging perspectives on the effectiveness of telephone communication but agreement on the friendliness of the staff in person. However, one negative review stood out regarding poor handling of flight changes during a medical emergency situation which caused frustration for the customers involved.

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