New Look

Clothing store in Newham

Address: 74-76 North Mall, London E15 1XQ, United Kingdom

Phone: 442082214040

Region: Newham

Nearest station: Stratford (0.18 miles)

Rated: 4.1/5 on Google.

Price range: £££

Website

• 👠 Mixed experience with returns/exchanges: One reviewer had a negative experience trying to exchange shoes, while another praised the helpfulness of staff in previous exchanges.
• 😔 Frustration with refund process: A customer expressed disappointment with the delay in receiving their refund, questioning the store’s promptness in taking money versus returning it.
• 👗 Reasonably priced clothing: Reviewer appreciates New Look’s affordable prices and finds the quality reasonable.
• 🚫 Lack of assistance when picking up clothes in-store: Some customers felt that store assistants were not helpful when it came to finding items or providing signage, contrasting with positive experiences with shift managers who were knowledgeable.
• ✅ Efficient online refunds: In one instance, a customer received confirmation from a till worker about successful refunds for multiple orders.
• Overall, New Look receives mixed reviews regarding their customer service and shopping experiences. While some customers encounter difficulties with exchanges and finding assistance in-store, others appreciate the affordability of their clothing and positive encounters with management.

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