NatWest South Kensington Station
Bank in Kensington and Chelsea
Address: 18 Cromwell Pl, South Kensington, London SW7 2LB, United Kingdom
Phone: 443457888444
Region: Kensington and Chelsea
Nearest station: South Kensington (0.05 miles)
Rated: 2.4/5 on Google.
Opening Times
| Monday: | 9:30 AM–3:30 PM |
| Tuesday: | 9:30 AM–3:30 PM |
| Wednesday: | 10 AM–3:30 PM |
| Thursday: | 9:30 AM–3:30 PM |
| Friday: | 9:30 AM–3:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About NatWest South Kensington Station
- 👎 Opening an online application for a fixed term bond was difficult and confusing, with no follow-up communication.
- 👍 No issues with the bank’s services, no queues, and fine service received.
- 🤔 Mixed opinion: One customer had a terrible experience with customer service from an Eastern European staff member who didn’t provide helpful information or assistance. This made them consider taking their £700k elsewhere. However, another customer didn’t face any issues with staff but felt that they were not proactive in offering help.
- 😕 The branch location is good and the machines are efficient to use. However, it tends to be understaffed and chaotic. It’s advised to avoid going into the branch if possible.
- 🙅♂️ Long queues due to only one counter staff being available most of the time.
- Summary: Opening an online application for a fixed term bond was frustrating for one customer, while another had no issues at this NatWest branch. A few customers had negative experiences with unhelpful staff members and considered switching banks as a result.
Options: Wheelchair-accessible car park, Wheelchair-accessible entrance
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