NatWest Kilburn High Road
Bank in Brent
Address: 127 Kilburn High Rd, North Maida Vale, London NW6 6JL, United Kingdom
Phone: 443457888444
Region: Brent
Nearest station: Kilburn High Road (0.26 miles)
Rated: 2.2/5 on Google.
Opening Times
| Monday: | 9:30 AM–4:30 PM |
| Tuesday: | 9:30 AM–4:30 PM |
| Wednesday: | 10 AM–4:30 PM |
| Thursday: | 9:30 AM–4:30 PM |
| Friday: | 9:30 AM–4:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About NatWest Kilburn High Road
- 👎 The manager and staff are described as useless, lacking empathy, and providing poor customer service.
- 😕 One reviewer’s brother, who suffers from mental health issues, had a difficult experience when trying to resolve a card issue.
- 😡 The branch staff did not offer much assistance or understanding, with one refusing to let the reviewer use the phone and another dismissing their situation due to closing time.
- 🤔 Reviewer questions what has happened to banks/society with regards to treating vulnerable individuals poorly.
- 🚫 Another reviewer felt that visiting the branch was a waste of time and needed stamped bank statements for a visa application but did not receive them.
- In summary, customers expressed dissatisfaction with NatWest Kilburn High Road. There were mixed opinions regarding the treatment of vulnerable individuals and overall customer service. Some reviewers highlighted unhelpful behavior from both staff members at the branch. There was also mention of time wasted during visits due to unmet needs or uncooperative employees.
Options: Wheelchair-accessible entrance, Wheelchair-accessible car park
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